Version 2.0. – April 2026
This Self-Exclusion Policy (the "Policy") explains how players can request and apply a self-exclusion on Crypto.Games, what self-exclusion does, and how the Company administers self-exclusion in line with its responsible gaming commitments and the applicable Curaçao licensing and regulatory framework (the "Applicable Framework").
Self-exclusion is intended to help players take a meaningful break from gambling. Once self-exclusion is activated, it cannot be reversed before the selected period ends.
II.I. Available durations
Self-exclusion is available for the durations shown in your Account settings. As a standard offering, the Website provides the following minimum options:
Additional durations (including more extended and/or permanent options) may be made available from time to time to reflect product features and the Applicable Framework.
II.II. Who can self-exclude
Self-exclusion is a player-initiated tool. You may request self-exclusion only for your own Account.
When we receive a concern from a third party (e.g., a family member), we may request that the player contact us directly. Where we identify a credible risk of harm, we may apply proportionate protective measures (such as a time-out or restrictions) pending verification and assessment.
III.I. Self-exclusion via Account settings (in-product)
If the self-exclusion feature is available in your Account settings, you can self-exclude as follows:
Activation is intended to be immediate and will lock you out from gameplay for the entire Exclusion Period.
III.II. Self-exclusion via Customer Support (out-of-product)
If you cannot access the in-product tool, you can request self-exclusion by contacting [email protected] or via Live Chat and asking for "Self-Exclusion". We may require reasonable steps to confirm that you are the account holder before applying the restriction.
III.III. No reversal during the Exclusion Period
Self-exclusion cannot be cancelled or shortened once activated. Please choose a period that is appropriate for your situation.
IV.I. Gameplay, deposits and bonuses
During self-exclusion:
If a self-exclusion request is made while you have an open game round or wager, the game must be completed. The relevant bet settlement will follow the applicable Game Rules. Still, you will not be able to continue gameplay after the restriction is activated.
IV.II.Communication
During self-exclusion, we may still send service-related communications that are necessary for account administration, security, compliance, or complaint handling. Marketing communications are handled as described in Section VI.II.
V.I. General rule
Withdrawals remain subject to the Terms of Service, including verification (KYC), AML/CFT, sanctions screening, fraud and security controls. We may need to complete checks before we can release funds.
V.II. Self-exclusion and withdrawals
Where you select a self-exclusion, as a standard approach, you will be required to withdraw any available funds before self-exclusion takes effect. Once withdrawals are completed (and any applicable verification, AML/CFT, sanctions, fraud, security, and other relevant checks are satisfied), self-exclusion becomes effective immediately and cannot be reversed.
V.III. Self-exclusion of 12 months or more
Self-exclusion does not change the nature of bonus balances or wagering requirements. Bonus funds and any winnings derived from them remain subject to the Bonus Terms (including wagering requirements, excluded games, and expiry rules). If amounts are not withdrawable under those rules, they will not become withdrawable solely because you self-excluded.
V.IV. Bonus funds and non-withdrawable balances
VI.I. Preventing re-registration and workarounds
During self-exclusion, we will take reasonable measures to prevent you from accessing the gambling functionality of the Website through workarounds, including by opening a new account. Measures may include checks against identifiers available to us (e.g., account details, verified identity information, payment instruments, blockchain wallet addresses, device identifiers, and IP/location patterns).
No prevention system is infallible. You remain responsible for not attempting to circumvent self-exclusion. Creating a new account during self-exclusion is a breach of the Terms and may result in closure and other actions permitted under the Terms and the Applicable Framework.
VI.II. Marketing suppression
We will take reasonable steps to stop sending direct marketing communications to a self-excluded player for the duration of the Exclusion Period, subject to applicable law and technical constraints.
At the end of the Exclusion Period, the Account is not automatically reactivated unless the Website functionality explicitly provides otherwise. You may request reactivation through Customer Support.
For player protection, we may apply one or more of the following safeguards before reactivation:
If you request reactivation, we may recommend setting deposit/time limits as a condition of reactivation where appropriate.
We monitor for indicators of problematic or risky behaviour. If we identify reasonable concerns, Customer Support and/or Compliance may recommend or apply limits, a time-out, self-exclusion, and/or other proportionate measures to reduce harm and protect the player.
If gambling is no longer fun or you are losing control, consider taking a break and seeking support. You can contact [email protected] for responsible gaming tools. Independent organisations include (non-exhaustive):
If you believe self-exclusion was not applied correctly, or you have a complaint relating to responsible gaming measures, you may:
Responsible gaming complaints are prioritised. You may escalate unresolved complaints under the Player Complaints and Dispute Resolution Policy, including ADR where applicable.
In accordance with the regulatory requirements of the Curaçao Gaming Authority (CGA), Crypto.Games provides this self-assessment tool to empower players to monitor and evaluate their gambling behavior.
We operate under the principle of Shared Responsibility: while the platform provides a secure environment and protective mechanisms, the maintenance of gaming as a form of personal entertainment depends on your active engagement with these tools.
A safe environment is a collaborative effort; we provide the safeguards, and we require you to use them to ensure your play remains within your personal and financial means.
Please review the following questions honestly. This checklist is based on the "Warning Signs" and "Practical Rules" defined in our Responsible Gaming Policy to help identify markers of risky behavior.
Answering "Yes" to even one of the questions above indicates that your gambling behavior may be entering a risky phase.
If you identified with multiple warning signs, we strongly recommend activating the protective tools provided on our platform immediately. To do so, navigate to: Account > Settings > Responsible Gaming.
Crypto.Games provides the following internal mechanisms to help you manage your activity. Note that these tools apply to the entire platform and prevent the opening of "workaround" accounts. Once activated, these restrictions are non-reversible for the duration of the selected period.
Transparency Tools
As part of the Shared Responsibility mandate, players are expected to regularly audit their own activity. You can access the following data within the Account History tab:
To maintain your gaming as a form of entertainment, adhere to these "Golden Rules":
If you feel you are losing control, independent organizations offer confidential and professional guidance:
In accordance with Sections 1.7 and 1.10 of the Privacy Policy, all "Responsible Gaming Data"—including limits, self-exclusion records, and internal notes regarding your health or well-being—is treated with the highest level of confidentiality. This sensitive information is processed exclusively to implement protective measures and comply with our legal obligations under the Curaçao Gaming Authority framework.
Contact Points for Assistance: