Version 2.0. – January 2026
This Responsible Gaming Policy (the “Policy”) is issued by MUCHGAMING B.V., Korporaalweg 10, Willemstad, Curaçao (the “Company”, “we”, “us”). The Company operates the online gaming brand Crypto.Games and is subject to the applicable Curaçao legal, regulatory and licence framework governing online games of chance (the “Applicable Framework”).
Contact points:
1.1. Our objective. We want Crypto.Games to be enjoyable entertainment in a safe and controlled environment. We therefore promote responsible gaming and aim to prevent and reduce the potential negative effects of gambling-related harm.
1.2. Shared responsibility. Responsible gaming is a shared responsibility between players and the Company. We provide tools, information, and intervention mechanisms, while asking players to gamble only within their means.
1.3. Part of your contract. This Responsible Gaming Policy is incorporated into the contractual framework for your use of the Website and Services.
This Policy explains:
Account: your personal Crypto.Games player account.
Wallet: the account wallet that records balances used for gameplay (deposits, wagers, winnings, withdrawals).
Time-Out / Cooling-off: a short break from gambling for a period of 1–30 days. Before the Time-Out takes effect, the player must withdraw any available funds, subject to applicable verification, security, compliance, and fraud-prevention checks. Once the withdrawal process has been completed and the applicable checks have been satisfied, wagering, gameplay, deposits, and access to the gambling functionality of the Account are restricted for the selected period. (see Section 6).
Self-Exclusion: a longer exclusion period (see Section 7).
Responsible Gaming complaint: any complaint relating to time-out, self-exclusion, vulnerable player handling, or related controls.
4.1. Simple practical rules. We encourage players to use basic safeguards, including:
4.2. Warning signs. You should consider taking a break and seeking help if you notice:
We encourage you to regularly review your:
6.1. What it does. A Time-Out is intended to help you take a short break from gambling. You can activate a Time-Out for 1–30 days. Before the Time-Out takes effect, you will be required to withdraw any available funds, subject to applicable verification, security, compliance, and fraud-prevention checks. Once the withdrawal process has been completed and the applicable checks have been satisfied, the Time-Out becomes effective immediately. During the Time-Out period, you will not be permitted to place wagers, participate in games, make deposits, or otherwise use the gambling functionality of the Website until the selected period expires.
6.2. No reversal during the Time-Out. A Time-Out cannot be reversed before the selected period ends. The restrictions on wagering, gameplay, and deposits remain in effect for the full duration of the selected Time-Out period.
6.3. How to enable Time-Out.
7.1. What it does. Self-Exclusion means your Account will be closed/blocked for a minimum period of: one year, three years, or five years. It will not be reactivated during the exclusion period.
7.2. How to self-exclude (in-product).
7.3. Funds and access during self-exclusion.
Before self-exclusion takes effect, you may be required to withdraw all available funds. Once the withdrawal process has been completed and any applicable verification, security, compliance, and fraud-prevention checks have been satisfied, self-exclusion becomes effective immediately and cannot be reversed. Any withdrawals remain subject to applicable verification, security, compliance, and fraud-prevention controls under the Terms.
7.4. Marketing and re-registration controls. During self-exclusion we will take reasonable measures to:
7.5. Behaviour tracking and risk indicators
We apply reasonable and proportionate monitoring measures to identify patterns of play that may indicate risky or potentially harmful gambling behaviour. Depending on the information available to us, such indicators may include, for example:
7.6. Intervention process
Where reasonable concerns are identified, the Company may take proportionate responsible gaming measures based on the circumstances of the case. Such measures may include:
7.7. Internal recording and follow-up
Where material responsible gaming interventions are made, the Company may keep appropriate internal records of the concern identified, the action taken, and any relevant follow-up, subject to applicable data protection, confidentiality, and legal obligations.
8.1. Minimum age. You must be at least 18 years old (and in any event at least the legal age of majority in your place of residence). We do not provide services to minors.
8.2. Age verification and enforcement. We use prevention measures (including electronic verification checks). If we reasonably suspect you are underage, we may suspend your Account and require age verification.
8.3. False information. If a user provides inconsistent, false, or forged age/identity information, we may close the Account and take appropriate actions under the Terms and the Applicable Framework (which may include reporting to competent authorities where required/appropriate).
If you believe gambling is no longer fun or you are losing control, seek help. You can also contact us at [email protected] to request restrictions.
Independent organisations include:
10.1. How to raise an RG complaint.
10.2. Timelines (accelerated). Responsible Gaming complaints are prioritised:
10.3. Escalation. If you are not satisfied, you may escalate under the Player Complaints & Dispute Resolution Policy (including ADR, where applicable).
11.1. Relevant employees, in particular those involved in customer support, compliance, player safety, or complaint handling, receive appropriate responsible gaming training.
11.2. Such training may include, as relevant to the employee’s role:
11.3. The Company may provide initial and refresher training on a periodic basis and maintain appropriate records of completed training.
12.1. The Company is committed to advertising and marketing its services in a socially responsible manner.
12.2. The Company will take reasonable steps to ensure that advertising and marketing materials:
12.3. Where appropriate, the Company may include responsible gaming messaging in marketing materials and apply reasonable suppression measures for players who should not receive promotional communications.
We process personal data in line with our Privacy Policy and only as needed to:
14.1. Ownership. This Policy is maintained under the oversight of the Company’s compliance function and is part of the Company’s overall internal control framework.
14.2. Review cycle. We review this Policy at least annually and update it to reflect changes in the Applicable Framework, product features, and best practices.
14.3. Publication. The current version is published on the Website. Continued use of the Services after the effective date constitutes acceptance of the updated Policy (subject to mandatory law).