Responsible Gaming

The purpose of the company is to ensure quality entertainment, offering the opportunity to do it in a regulated way and in a secure environment. We want players to have fun on our website, so we urge everyone to play responsibly. While many gamblers play without experiencing any problems, some people can become addicted to this type of entertainment. Our prevention policy aims to reduce these negative effects of gambling and to promote responsible gaming. We believe it is our responsibility to make sure that the experience of gaming is enjoyable and exciting, but at the same time we remind our users of the possible negative social and financial effects resulting from pathological dependence on gambling. Borrowing money to gamble, spending resources in excess of its budget and using money which is intended for other purposes is not only unwise but can in a long run create major problems to the player and to those around him/her.

Make sure that betting remains just for fun, do not lose control and give yourself a few simple rules:

  • Give yourself a gambling limit and NEVER exceed it!
  • Stop playing when you have exceeded the time limit set initially
  • Do not gamble with money that you cannot afford to lose!
  • Avoid spending money intended for other purposes on gambling
  • If you have decided to stop playing or reduce the number of hours playing, strive to fulfil this goal
  • Do not play to win back your losses
  • Gambling is not a solution to your problems
  • Never borrow money to gamble
  • Consider money spent on gambling as a price to pay for your entertainment
  • Never lie to your friends and family on the amount of money you have lost because of gambling or the number of hours you spent gambling
  • Ask for help if you think you are spending too much money or playing too frequently
  • Do not lose time from work or school due to gambling
  • Do not play when you are feeling depressed, lonely, bored, tense or anxious

Feel free to send us an email to inform us you are having problems. We may set a deposit limit or close your account for a period of time. You might also consider contacting one of the following organisations:

  • Global Gambling Guidance Group – www.gx4.co
  • Gordon Moody Association –www.gordonmoody.org.uk
  • Gambling Therapy – www.gamblingtherapy.org
  • GamCare – www.gamcare.org.uk

MINORS AND GAMBLING

It is prohibited for persons under the age of 18 to open an account and bet using our platform. The company considers a violation of this rule seriously and has implemented several prevention measures, such as electronic verification checks.

IF ANYONE WHO PROVIDES INCONSISTENT OR WRONG INFORMATION ON HIS/HER IDENTITY OR AGE WINS, HE/SHE WILL BE EXCLUDED FROM THE PLATFORM AND PROSECUTED ACCORDING TO THE LAW OF THE COMPETENT COUNTRY.

TIME OUT AND SELF-EXCLUSION

Should you wish to take a break from gambling, we provide a number of options to help you control your gambling including Self-Exclusion.

TIME OUT enables you to take a short break from gambling. This gives you a choice of how long you would like to suspend access to your CryptoGames Account for between 1-30 days. During your selected period you will be locked out from playing on the Website. This will block you from using all Games on the Website for the period of your choosing.

Please note that you will note be able to reverse this time out during the chosen period.

To take advantage of this restriction please take the following steps:
  1. Login to your Account.
  2. Select “Your account > Settings” from the drop down.
  3. Select the “Time Out” from the drop down.
  4. Choose the most appropriate option for you.

SELF-EXCLUSION

Alternatively if you feel you need a longer break from gambling you can choose to self-exclude. Self-exclusion means that your CryptoGames Account will remain closed for a minimum period of six months, one year, three years or five years and will not be reactivated under any circumstances during this exclusion period. Any unused funds will be returned to your account balance.

To take advantage of this restriction please take the following steps:
  1. Login to your Account.
  2. Select “Your account > Settings” from the drop down.
  3. Choose the “Self-Exclusion” option.
  4. From here, you have the option to set a six month, one year, three year or five year self- exclusion.

5a. If you choose six month self-exclusion: once you initiate self-exclusion by clicking the button, your action will have the immediate effect, i.e. you will not be able to continue gambling for the period of time set by you. There is no reversibility of your decision. Your account and your funds will be locked for 6 months.

5b.If you choose 12 month self-exclusion or more: once you initiate self-exclusion by clicking the button, you will be required to withdraw all your funds from the account. Once withdrawal is completed, self-exclusion will have immediate effect. There is no reversibility of your decision. Your account and your funds will be locked for the designated period of time.

Please note that CryptoGames actively monitors and researches its Website for problematic behavior in connection with gambling. In case CryptoGames detects such behavior it is also possible that CryptoGames Customer Service can set self-exclusion for you or any other appropriate measures in order to prevent any unnecessary risks for you.